Terms of service

Terms of Service

Welcome to pilarrae beauty. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before using our website or placing an order.

1. About pilarrae beauty

pilarrae beauty is a small, independently owned beauty brand offering handcrafted body-care and beauty products.

Because our products are made and prepared by hand, slight variations in color, texture, consistency, or appearance may occur from one product or batch to another. These natural variations are a normal part of the handmade process and are not considered defects.

2. Product Information

We make every effort to provide accurate product descriptions, photographs, ingredient lists, pricing, and other information on our website.

However, colors and product appearances may vary depending on lighting, photography, screen settings, and individual batches.

We reserve the right to correct errors, update product information, or modify product offerings at any time without prior notice.

3. Orders & Payments

By placing an order through our website, you agree that:

  • The information you provide is accurate and complete.
  • You are authorized to use the payment method provided.
  • You agree to pay all applicable product, shipping, and other charges associated with your order.

All orders are subject to availability and acceptance. We reserve the right to refuse, cancel, or limit an order when necessary, including in cases of suspected fraud, pricing errors, inventory issues, or other circumstances that may affect the fulfillment of an order.

If an order is canceled after payment has been received, an appropriate refund will be issued to the original payment method.

4. Pricing

Prices listed on our website are subject to change without notice.

We reserve the right to correct pricing errors, including errors that may result from technical issues or incorrect information displayed on the website.

If an item has been purchased at an incorrect price due to an error, we reserve the right to cancel the order and issue a full refund.

5. Shipping & Delivery

Orders are generally processed and shipped Monday through Wednesday.

Please refer to our Shipping Policy for information regarding processing times, carrier delays, damaged packages, incorrect addresses, and other shipping-related matters.

Once an order has been transferred to the shipping carrier, delivery times are outside of our direct control.

6. Returns & Refunds

Due to the personal-care nature of our products, all sales are final except where otherwise stated in our Returns & Refunds Policy.

If you receive a damaged, defective, or incorrect item, please contact us within the timeframe outlined in our Returns & Refunds Policy.

7. Product Use & Safety

Our products are intended for external use only unless otherwise stated.

Please read the product description and ingredient list before using any product. If you have known allergies, sensitivities, or concerns about a particular ingredient, please consult with a qualified healthcare professional before use.

We recommend performing a patch test before applying a new product more broadly.

Discontinue use if irritation or an adverse reaction occurs.

pilarrae beauty does not guarantee that our products will be suitable for every individual’s skin or personal needs.

Our product descriptions are provided for general informational and cosmetic purposes and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

8. Website Use

You agree to use the pilarrae beauty website for lawful purposes only.

You may not:

  • Use the website for fraudulent or unlawful activity.
  • Attempt to interfere with the website’s operation or security.
  • Copy, reproduce, or distribute website content without permission.
  • Use our website or content in a way that could harm pilarrae beauty or its customers.
  • Attempt to gain unauthorized access to any portion of the website.

We reserve the right to restrict or terminate access to the website if these Terms are violated.

9. Intellectual Property

All content appearing on the pilarrae beauty website, including but not limited to:

  • Brand names and logos
  • Product names
  • Photographs
  • Product descriptions
  • Graphics
  • Designs
  • Written content
  • Social media content

is owned by or licensed to pilarrae beauty and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, or use our content for commercial purposes without our prior written permission.

10. User Reviews & Submissions

If you submit a review, testimonial, photograph, comment, or other content to pilarrae beauty, you agree that the content is your own and does not violate the rights of another person or business.

By submitting content, you grant pilarrae beauty permission to use, reproduce, display, and share that content for business and marketing purposes, including on our website and social media channels.

We reserve the right to remove content that is unlawful, misleading, offensive, fraudulent, or otherwise inappropriate.

11. Third-Party Services & Links

Our website may contain links to third-party websites, services, or platforms.

pilarrae beauty is not responsible for the content, policies, security, availability, or practices of third-party websites. Your use of third-party services is subject to their own terms and policies.

12. Limitation of Liability

To the fullest extent permitted by applicable law, pilarrae beauty is not responsible for losses, damages, or claims arising from the use or inability to use our website or products, except where such limitation is prohibited by law.

Nothing in these Terms is intended to limit any rights or protections that cannot legally be excluded under applicable law.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will become effective when posted on this page. Your continued use of the website or purchase of products after changes are posted constitutes acceptance of the updated Terms.

14. Contact Us

If you have questions regarding these Terms of Service, your order, or our products, please contact pilarrae beauty through the contact information provided on our website.

Thank you for choosing pilarrae beauty and supporting our small business. We appreciate your trust and are committed to creating a beautiful experience from purchase to delivery.

pilarrae beauty — confidence, beautifully handcrafted. 💕